Frequently Asked Questions
International customers: We are no longer shipping to the UK since Brexit. The rules and regulations for shipping there are profound, and time consuming and tedious, so it just does not make sense for us to comply. If you have a shipping address outside the UK, we can ship there. If you are from the UK and place an order on our site, we will refund you
- What do you charge for shipping my order?
- What are your shipping policies? Is there a way to lower shipping charges?
We also can ship by UPS which can be cheaper, primarily for people in the western third of the country.
If your shipping charges are holding you back from ordering with us, send us an email or call us with what you want to order, and we will see if we are able to find a less expensive option. Some items, like books and DVDs, may be able to be shipped by Media Mail, another source of savings to you.
- Where are Patsy’s free downloads?
- Where are Patsy’s free video tutorials?
- Where can I find inspiration for my next project?
- Where can I apply to become a wholesaler?
- Where can I log in once my wholesale account has been approved?
- I am looking for a product and can’t seem to find it. What should I do?
- I just bought something at regular price in your store while ago, and now it is listed on sale. Can you give me the sale price?
- Do you offer gift certificates?
- I forgot my log-in password. Is there a way to reset it?
- I want to be kept up to date on the latest sales, products, give-aways, and all other events going on in the store. Is there a newsletter that can give me all of this information?
- I no longer wish to receive your newsletter. Is there a way I can unsubscribe?
- I can't get my DVD to play? Any suggestions?
1. PURCHASE AGREEMENT
This Agreement contains the complete terms and conditions that apply to the purchase of the products described on this site, sold by Patsy Thompson Designs, Ltd. As used in this Agreement “PTD” means Patsy Thompson Designs, Ltd., “PTD PRODUCTS” means the Patsy Thompson Designs, Ltd. products listed for sale and “BUYER” means the person ordering the PTD PRODUCTS.
These terms and conditions are applicable for PTD PRODUCTS you purchase today through this site (the PTD Online Store), and may be different from the terms and conditions of purchase for other PTD products you purchase through other websites or resale locations—therefore, please carefully review these terms and conditions before purchase.
2. SUPERSEDING EFFECT
These terms and conditions apply to all PTD business transactions conducted via this online store. To the extent these terms and conditions of sale differ from those outlined in other agreements, including distributor agreements, these terms and conditions shall control.
3. PURCHASES ON THE PTD ONLINE STORE
Purchases on the PTD Online Store may be made by credit card, and only via online entry. Terms of credit card payment are governed by the customer's agreement with the applicable credit card issuer.
4. PRODUCTS AVAILABLE
PTD products, and products from other sources, may be added or removed from the PTD Online Store at any time without advance notice. The offer of PTD Products and non-PTD Products for online sale in no way commits PTD to continue to offer the same items or format for sale in the future.
5. PTD RIGHT TO LIMIT QUANTITIES OR DECLINE SALE
PTD reserves the right to limit sale or quantities of PTD PRODUCTS available through the PTD Online Store. PTD reserves the right to exercise its discretion to decline sale of any PTD PRODUCT, to a prospective purchaser. If PTD rejects the order, then PTD will notify the BUYER the order has been rejected.
6. SALES TAX POLICY
Because PTD, LTD is based in the state of Ohio in the United States, we are required to collect sales tax on all orders billed from addresses in Ohio. Also, ALL orders paid by physical check must be taxed for Ohio state sales tax. Information about our tax-free sales offerings to qualified parties can be found below in section 9, titled WHOLESALE SALES.
7. SHIPPING AREAS AND HANDLING CHARGES
PTD PRODUCTS may be ordered from, and for use, worldwide. PTD PRODUCTS purchased on the PTD Online Store will be delivered via United States Postal Service (USPS).
8. DELIVERY OF ORDERED PRODUCTS
Paid orders of PTD PRODUCTS from the PTD Online Store will be shipped within 24 to 48 hours of a BUYER'S order submission. BUYER should expect this time increment for handling to be added to any delivery estimates listed by various available shipping methods. For example, US Domestic Priority Mail is typically delivered within 2-3 business days; an order placed with the First Class shipping option can be expected to arrive at the delivery address within 4-6 business days.
9. WHOLESALE SALES
PTD makes tax-free sales offerings available to qualified parties. Wholesale Reseller applicants must operate a licensed business and must be holders of a valid state or locality tax license or permit, and where applicable, a US Federal Tax ID. The Wholesale Reseller understands and agrees that if it uses any property purchased tax exempt in any manner which would not exempt the sale from sales tax, the Wholesale Reseller becomes the user or consumer of such property, and as such assumes liability for the sales tax and interest and penalty therein, if any.
Applications may be submitted for a PTD Wholesale Reseller account via a two step process:
A. Complete the Membership signup form on the PTD Online Store, filling out the optional Wholesaler area.
B. In addition to the online membership sign-up form, Wholesale Reseller approval requires that a photocopy of your vendor's license be on file for our records - this may be faxed to us in the US at 419-491-1831 or sent via USPS mail to Patsy Thompson Designs, Ltd., 1590 Albon Rd #32, Holland, OH 43528, USA. Upon approval, the applicant's store login will be adjusted to allow visibility to our wholesaler incentives.
Please note that any individual wholesale order must include a minimum order of $75.00. All sales are final with no returns accepted for unsold product. We will replace defective merchandise at no cost.
All sales are final. These orders are non-returnable, except in the case of shipping error by PTD or product defect. In these cases the PTD PRODUCT must be returned by BUYER within 60 days of the shipment date. PTD will not accept BUYER convenience returns for PTD PRODUCTS purchased through the PTD Online Store that meet applicable PTD specifications.
Should PTD incorrectly fill BUYER’s order, the incorrect PTD PRODUCT received is returnable, transportation collect, for full credit, provided the PTD PRODUCT is in salable condition and the error is reported promptly. BUYER must request and receive a return authorization number before returning the PTD PRODUCT. Please submit the request using the "Contact Us" form available on the PTD Online Store. PTD PRODUCT returned without a return authorization may be denied credit.
In the event the PTD PRODUCT is defective, PTD will repair or replace it, at its sole discretion. PTD will not authorize cash refunds on PTD Online Store purchases, but will issue a credit against the BUYER's credit card or PayPal account.
11. PRODUCT USE
Many factors beyond PTD’s control can affect the use and performance of a PTD PRODUCT in a particular application, including the conditions under which the product is used and the time and environmental conditions under which the PTD PRODUCT is expected to perform. Since these factors are uniquely within the BUYER’s knowledge and control, it is essential that the BUYER evaluate the PTD PRODUCT to determine whether it is fit for a particular purpose and suitable for the BUYER’s method of application. This includes the BUYER evaluating the functionality and/or suitability of the DVD playback device or software package which may be used to view the PTD PROCDUCTS.
12. REGION-FREE DVD COMPATIBILITY
All PTD DVDs are region-free discs and will play free from region code restrictions in set-top DVD players worldwide.
13. WARRANTY AND LIMITED REMEDY
The PTD PRODUCTS will meet PTD’s specifications at the time of shipment. PTD MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If a PTD PRODUCT is defective, BUYER’s exclusive remedy and PTD’s sole obligation shall be, at PTD’s option, to replace the PTD PRODUCT or refund the purchase price.
14. LIMITATION OF LIABILITY
PTD will not be liable for any loss or damage arising from the PTD PRODUCTS, whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.
15. CONTROLLING LAWS
This Agreement will be construed and interpreted in accordance with the laws of the State of Delaware.
16. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties relating to the subject matter of the Agreement and supersedes all prior agreements, whether written or oral and all other communications between the parties relating to the subject matter of this Agreement.
17. MODIFICATION OF AGREEMENT
This Agreement may not be changed except by a written agreement signed by an authorized officer of PTD.
18. ACCEPTANCE OF AGREEMENT BY BUYER
BUYER accepts the terms and conditions of this Agreement by clicking the “Submit” option during the checkout process.: